Energy Ombudsman
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Excellent service from the Energy Ombudsman
I submitted two complaints to the Energy Ombudsman, against two different energy providers, I used the online process which I found it very easy and straightforward. I included lots of evidence in the way of bills, emails and dates of phone calls etc. I cannot praise highly enough the level of service I received from all four operatives who were dealing with my two complaint cases. It was a pleasure to speak to someone in person on the phone, as opposed to an online chatbot. Would I have been as positive if they hadn't found in my favour? I would be because I was reassured that they were analysing the evidence thoroughly and impartially. If you feel you are getting nowhere with your complaint after a few months I definitely recommend referral to the Ombudsman