Bill Messinger

Reviews by Bill Messinger

TR

Travis Perkins

View company profile →

Jun 30, 2023

Terrible delivery service and product

30th June 2023: Terrible delivery service - 3 bulk bags of gravel ordered for delivery mid morning today. Three men hired in to spread it but 4 hours later there is still no sign of any gravel - will TP reimburse me for the wasted cost of hiring people to sit arou nd drinking tea for half the day?? What is worse I am a TP shareholder and based on my latest experience I would not recommend them to anyone - certainly I will never use them again. Follow up 5th July 2023: The bulk bags did eventually arrive on the due date albeit 4½ hours late. Whereas I didn't mind the odd foreign body contaminating the product e.g. pieces of brick, wood, tile, plastic, glass, tin cans, etc. I would have preferred there not to be quite so many rusty nails, screws and other small sharp pieces of rusty metal which are not the sort of things you want on a gravel drive. I can't believe this gravel was extracted from a quarry more likely a rubbish tip. I now need to acquire a metal detector to find and extract the debris before I suffer the inevitable punctures 🤬

AN

Anglian Water

View company profile →

Nov 15, 2018

How customer service should be!!

Some weeks ago I noticed a small water leak that was entering our cellar from an area adjacent to the water meter in the street. I contacted Anglian Water customer services who told me they would investigate the issue promptly and within 24 hours a team arrived who diagnosed the problem and advised me that the leak would be attended to within 10 days. After 7 days a team of both pleasant and professional operational staff turned up and fixed the leak, and the day after that another team back-filled the hole and reinstated the footpath. Take a bow Anglian Water, other companies should use you as a shining example of how to do things right, promptly and without hassle. Thank you.