Travelocity
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I had been with Travelocity for a…
I had been with Travelocity for a minimum of 10nyears-probably more and never had to ask for anything special. We were looking for a Mexico vacation and we were of course concerned with the ability to cancel due to Covid. So when we started the booking it stated that the trip was refundable up to a week before-We had to change to go to Cancun vs Cozumel as our friends were not sure due to their age they could get around as easy and get to Cozumel. We went to change our plans and that when the fun began.They (someone in a foreign country) stated we can get a credit for the airfare but could not change packages even though we were going to same resort company and same airline. I asked for the refund and was told no, on airfare only a credit. This took 2 days, countless hours on hold and still the same result-They wanted %1500 more to go to Cancun vs Cozumel even with the same hotel chain!It was frustrating and difficult-No more and beware of phony guarantees they make.