Energy Ombudsman
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Completely Unreasonable and Biased Towards Energy Companies
The Energy Ombudsman is absolutely useless when it comes to actually protecting consumers. I raised a serious complaint against E.ON Heat regarding an eight-day loss of hot water, which severely impacted my health due to Raynaud’s syndrome. Instead of properly reviewing my case, the Ombudsman ignored key medical evidence just because the letter was originally used for a Blue Badge application. How does that make any sense? A medical diagnosis and the daily struggles I experience are still valid regardless of why the letter was written. Not only that, but they seem to bend over backwards to protect the energy company, demanding receipts for things E.ON Heat never promised to reimburse in the first place. They are making excuses instead of holding companies accountable for their negligence and poor service. If you expect fair treatment and proper consumer protection, don’t count on the Energy Ombudsman to help you. They are just another layer of bureaucracy that lets big companies get away with unacceptable service. A total waste of time.