Chatham Footwear
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Chatham boat shoes …waste of money
Purchased a pair of Chatham boat shoes from a well known local department store. Happy with them, although hardly wore them due to the pandemic. They took some time to wear in, so reluctant to wear them because of that. Wore them on a recent trip to London. We did a lot of walking that day. Two thirds of the way around I felt a strange effect from the front of my shoe. When I stopped to identify the issue I found the upper had detached itself from the sole. Given the ridiculous list price of these shoes I contacted the customer service department. Totally unhelpful. Despite the fact I advised them the shoes had hardly been worn. They insisted on seeing proof of purchase. Who keeps receipts these days? I sent them photographs of the shoes wherein anyone could see they had hardly been worn. Definitely will not be wasting my money on expensive shoes in the future. It would appear even a prestige brand are not interested in providing good customer service these days. Whatever happened to good customer service?