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Energy Ombudsman
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From the word go
From the word go, after contacting the Energy Ombudsman, Neil Davies couldn't have been more understanding with my complaint against EDF. Neil listened intently to my concerns, showed empathy and reassured me that it would be resolved, to which it was. During the process Neil contacted me by phone and spent a considerable amount of time going over my case which gave me a lot of confidence in the procedure. Many thanks to Neil for taking a weight off my shoulders. Case opened on 17 January 2025 & resolved 15 April 2025