Number One Shoes
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If I could give them less than 1-star
If I could give them less than 1-star, I would. Absolutely appalled. I’ve purchased 3 pairs of Detention lace-up school shoes for my son in 2025. The first pair deteriorated within the first month of wear at which point we took them back in store to get a refund. We were then told that a refund could not be issued and so instead, they replaced them. 4 days after they were replaced, I noticed the state of my sons shoes and he was then accused of unknowingly swapping them with another child at school because they looked several years old (worn & torn). I then replaced the shoes on Sunday 13/07 and SIX hours later when he wore them home from school on Monday (14/07) afternoon, they were so deteriorated that I was in utter disbelief. Immediately I sent an email to the refund team (Monday 14/07, 18:31hrs). Their response? An accusation that I’d fabricated the amount of time the shoes had been in use for. Even after providing the receipt. Not an ounce of accountability, but instead a statistic to prove that they are not in fact a faulty item because the return & complaint amount is only 1%. I cannot be the 1% consumer to receive 3 pairs of FAULTY shoes consecutively in 2025 alone. They are unwilling to provide a reasonable solution in the meantime, other than “a refund cannot be issued until our product team have reviewed the shoe, however from the images and the wearing of the sole these shoes have been worn for longer than a 6 hour school day.” Their customer service is abysmal, and their product quality is equally as bad. I have now spent collectively $160 + the purchase of a different brands shoes so that my son can have warm, dry, fit-for-purpose footwear.