Hilton Hotels
View company profile →
Misleading Information and Poor Customer Service at Canopy by Hilton New Orleans - Downtown
Hilton Guest Assistance Case # 215808578 I recently stayed at the Canopy by Hilton New Orleans - Downtown and encountered a significant issue that has left me extremely dissatisfied. During the reservation process, I was explicitly informed by a reservation clerk at the hotel that the distance to the Ernest N. Morial Convention Center was 0.12 miles. Based on this information, I made my booking. However, upon arrival, I discovered that the actual distance was 1.4 miles—far more than what was communicated to me. This misinformation caused me considerable inconvenience and an additional cost of $225.00 to secure the correct accommodations. When I brought this issue to Hilton Guest Assistance (Case #215808578), they reviewed my complaint but ultimately dismissed it, stating that the website accurately lists the distance as 1.4 miles. However, the misinformation I received was not from the website but directly from their reservation staff. I hold Hilton accountable for the inaccurate information provided by their staff. The lack of willingness to reimburse me for the additional costs incurred due to their error is unacceptable. This experience has not only cost me money but has also significantly diminished my trust in the Hilton brand. I urge Hilton to reconsider their stance and provide the necessary reimbursement of $225.00. This would demonstrate their commitment to guest satisfaction and accountability. Until this issue is resolved, I cannot recommend staying at this property or trusting the information provided by Hilton's reservation staff. I hope that by sharing my experience, other potential guests will be aware of the risks involved. Thank you for your attention to this matter. Best regards, Bill Grayson, MHS, LPC President/CEO Gold Banner Beauty Products Chicago, IL. 60615 (office)773-256-0540 (mobile)773-559-6119