JU
Just Travel Cover
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Help needed NOW
Presently very unhelpful in actioning support. My 87 year old mother In law is in hospital in Sicily following a fall and suffering a brain injury. Poor support from this company. Sister in law having to pay for car hire as she is travelling between accommodation and hospital 4 times per day, not covered they say, but taxis would be dearer. Over £7.5k spent so far and no indicator of medivac to UK hospital this has been ongoing for 2 weeks. They are telling family they are responsible for obtaining medical reports! No Italian spoken. Somebody in this company needs to hang their head in shame. Happily took the premiums for years, when needed they are found to be tardy and lacking empathy.