Affinity Water
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Shocking is an understatement
Shocking is an understatement. An ongoing back and forth over 30 days and still no resolution. It is like speaking to parrots the repeat the same false information of resolution. Doesnt matter what day or time you call in they will tell you it will be resolved by Friday. Installed my water meter in 2021 and still have been charging the stand alone rate as they realised my usage will require a reduction in my bill. Upon querying they said they wont back date a refund to 2022 and will only back date to 2023. At no fault of my own, I have called in weekly for 4 weeks to listen to the sing along song of 'it will be fixed on Friday, you will receive a refund Friday' If a customer doesnt pay a bill they send the baliffs to collect. But when a customer is owed money you have to go through a monumental sing along and time waste. So finally today I asked for a data request of my account, behold another sing along 'Somebody will call you in 24 hrs' I have heard that one before. Daylight robbery to say the least.