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Travelocity
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Travelocity refusing to refund
Travelocity refuses to issue a refund for a cancellation fee that the hotel has waived. Travelocity states that they can’t contact hotel to confirm fee has been waived, yet I have contacted hotel twice and there’s a record of the fee being waived under my reservation number. I followed Travelocity’s protocol but they refuse to issue refund. Terrible customer service. I will never use Travelocity again or recommend this company.