Energy Ombudsman
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USELESS SERVICE
This company helped UW, which kept my money for more than 3 months—hundreds of pounds. I was disputing this for 5 months, speaking with more than 20 different people. It got to a point were the service was so bad that UW made a mistake and ignored requested information that I sent and my case was there without anyone taking action for an entire month. At this point they gave me specific compensation for this situation by crediting the next bill amount which was 75 pounds. Fast forward to the end of all of this, a few months after UW offered me 75 pounds in compensation for keeping my money for months and dragging this situation for months. I said that I don't accept that as a resolution and went to the ombudsman. These Ombudsman people say in the end that UW needs to pay me double of what they have offered. The initial offer 75 pounds + an additional 75 pounds. UW only pays 75 and says that they had already paid me 75 pounds in compensation back in May or June of last year. I then said that can't be because that compensation was due to them ignoring me for a whole month and all the evidence I sent at that time. This lady in the onbudsman tells me that UW is correct, I show her how she 1st said one thing and then other and she just keeps on telling me that is UW decision, that they have sent proof. I have written proof on the email trail attached in the ombudsman case showing how UW apologises and gives me credit of a month bill due to ignoring me or the documentations that hey asked for. UW tells me to speak with the ombudsman, the ombudsman that everything is correct, that they have done what they have to do. WHAT A USELESS SERVICE. This type of situations is what makes people being dirty and always looking for loopholes in the system. These companies are the reason why this society is how it is. Corrupt, broken and griddy.