P&O Cruises
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Uncaring P&O Cruises
After booking and paying for a cruise a year in advance through an cruise agent. We (my friend, I and partners) arrived at the cruise terminal at Southampton only to find that we were to late to board the ship. After leaving with plenty of time, we had the journey from hell most of our time spent in horrible traffic, with queues, roadworks and delays. Panic sets in and we call the number on the boarding card, as it says to do so if you are going to be late, only to be told, that due to a high volume of calls right now, please try later and the line go's dead. Then to spend over an hour on a bookings line number, to be left in a queue, never to be answered. Once at the dock gates, the very pleasant guy on the gate said you might be lucky the ship is running late and called through on his radio, only to be told that we can't board. We asked if we could try in the terminal but when we got there we were turned away by the handlers. So we sat for over an hour staring at the ship while calling our agents and P&O. Then finally the ship set sail at 5 oclock, over one hour after we arrived on the dock. Our fault you cry! Which I can understand but what I don't agree with is the fact that the company P&O cruises did not care they just did nothing, totally nothing apart from keep our money, which they had, well over a year in advance, plus extra to upgrade our rooms and extra for the select fare. To add insult to injury the day after we were due to come back we received an email to say how did we do! Where was the email to find out why or What happened to us when we had not arrived. We have cruised with P&O meny times in the past but now will not cruise with them again. It was a nightmare experience buyer beware!!