Cambridge Water
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Absolute Nightmare
This company is an absolute nightmare they send you messages for large sums of money, but can't show you how the arrived at that figure. There is no way of replying other than phoning them, which takes hours to get through. If you get through they resolve nothing. Told them I had a stroke and couldn't pay as I was out of work they suspended payment for a month, this was their idea of help. I went on a meter over a year ago only to find that my bill went up every month. Asked them how they read the meter as I can't put readings in online. They tell me someone drives by and reads it. I said I didn't ask for a smart meter I asked for a meter as it should work out cheaper and I can put my own readings in, this way I know it's right. In short nothing was resolved I don't get a bill so can't see if the meter was read and can't put a reading in, and they just keep sending me bigger bills and expecting me to pay them without question. I want a bill that shows how much water I've used and how much I'm being charged, is it too much to ask . I can't afford to get stressed, but these people will give me a heart attack