RB

Oct 19, 2023

Don’t use this joke of a company

Don’t use this joke of a company unless you want damage caused to your property and for them to take no responsibility what so ever… not even an apology! I’ve not long had my wall tiled. Their incompetent driver turns up and smashed into the wall which was witnessed by my husband, mother and two tradesman who are all willing to provide statements. They clearly employ people that have no personal skills and are a clear reflection of their joke of a company seeing as he couldn’t even apologise! I call up and am told they cannot accept liability until CCTV footage from the van is reviewed to validate what I’m saying. Fair enough. Weeks go by and hear nothing, I chase up for it to be advised that they’ve been unable to get the right software which allows them to view the CCTV footage and therefore have to wait nearly a month until a specialist can come and view it. I’ve chased again and nothing. I’ll be honest I wasn’t too annoyed to begin with, accidents happen and the damage isn’t horrendous but it’s now been over a month and they’re yet to accept liability for let’s face it something that really isn’t going to cost much. In fact - the time they’ve spent emailing me, calling me, hunting down the CCTV (if that’s the truth) it’s probably cost their company just as much in opex costs as what it would to just pay it out! They’ve caused damage to my property and should be responsible for fixing it. No one’s even apologised yet…it’s now been 3 months and still nothing!