Anglian Water
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Brilliant service, I had a problem with not being able to afford my bill and was met with nothing but respect.
Due to unforeseen circumstance I faulted on a payment plan that I had set up around a year ago, when I rang the Anglian water line I was met by a very well spoken and respectful young man. When speaking about circumstances the man explained that my bill was exceedingly high for a 1 bedroom flat. He put my account on hold for 30 days and forwarded me through email, a test I could do to see if there was an internal/external leak. He also explained to me that I was eligible for a couple of reductions for my internet/phone bills which I had never even heard of which was very much appreciated. When trying to complete the leak test I ran into a few problems, I rang the line again and was directed to another member of staff which was just as helpful. Unfortunately he was not able to resolve the issue as it relied upon my landlord and not Anglian water. I spent a good 40 minutes on the phone with the man, which I'm sure tested his patients yet I was met with complete respect. The phone call ended with him passing it onto a manager and said they would ring that day or in the morning. Not 15 mins after I received a call from a female manger who again spoke to me with the uttermost respect. The convocation ended with her stating she is sending someone out to change the metre due to it being old and that they will also look for a leak/cause of the higher bill rate. I write this to just thank and show respect to the people that dealt with my issue, I have honestly never had such helpful people on the phone before, and this isn't to call other company's, but to show the level of either training or overall character of the people Anglian water have working in the offices. I cant find a single fault with my experience with them over the past couple of days, I never write reviews but I feel it was just needed for the overall friendliness and respect I've been show. Many Thanks to the people at Anglian water! Jake.