Viking Cruises
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AVOID Viking Cruises/Trip Mate
Do yourself a huge favor and avoid Viking Cruises and their recommended partner, Trip Mate Insurance, at all costs! You’ll appreciate this advice when things go wrong, and rest assured, they will. You’ll encounter useless customer service where they simply send endless boilerplate “that’s our policy” excuses without addressing your specific issue. Viking Cruises and Trip Mate constantly avoided our repeated requests to communicate via email so they could avoid leaving a “paper trail” before finally communicating with us by email. After 4 months of dealing with Viking Cruises/Trip Mate, they finally offered us only 30% of the $2000 vouchers. Viking cruises not only refused our reasonable counteroffers (60%) for a cash refund of their $2000 vouchers for the trip fiasco, Viking Cruises subsequently cancelled the vouchers they offered in the first place as compensation for the problems they caused! We paid for our trip in cash and encountered a skipped port and a 24-hour delay getting home due to Viking’s ground transportation failure. Viking Cruise’s response was only useless vouchers for another hellish trip with Viking, which we declined because we will never travel with Viking Cruises again. On top of that, it took over 4 months of extremely frustrating calls and emails just to finally be reimbursed by Viking’s recommended trip insurance partner, Trip Mate, for our documented, fully covered out-of-pocket expenses (hotel, meals, etc.) after paying $1,600 for trip insurance. Viking left us waiting on board the ship for 6 hours while numerous buses departed before finally transporting us to the airport after our flight departed. Viking had ample opportunity to get us to the airport on time for our flight but failed to do so, resulting in a 24-hour delay in getting our flight home. By finally reimbursing us for the costs of Vikings Cruise’s needless delay, Viking Cruises/Trip Mate acknowledges that it was their fault. No one should have to go through this just to be reimbursed for an insured trip. The Viking and Trip Mate contracts, which you must accept, allows Viking to avoid any and all responsibility when things go wrong, even when it is 100% their fault. Viking Cruises and Trip Mate will only spend more time denying your legitimate claims than resolving the issues they caused and for which you paid trip insurance. Think long and hard before you book with Viking and/or their Trip Mate racket.