Porter Airlines
View company profile →
Kick this trash panda to the curb
We set out for a wonderful holiday, taking the Queen Mary 2 to Britain from New York City. Unfortunately, to get there we relied on Porter Airlines. Their flights are habitually late and in our case, they flew us from Toronto Island (YTZ) to their new hub airport, Ottawa (YOW) for a transfer to a flight to Newark, N.J. (EWR). The Toronto-Ottawa flight was late and there was a hectic and nerve-wracking transfer that involved going through U.S. customs in only 50 minutes. We were settled on the next flight when Porter announced the flight was cancelled and were were to get off. A later E-mail assured us we'd have a connecting flight in two days' time. Ocean liners do not wait for two days for passengers marooned by Porter Airlines. We had to scramble to make and pay for a second reservation (thank you, Air Canada!). When we applied for a refund from Porter we were told that the first flight--YTZ-YOW--was non-refunable because they had flown us there already. So instead of getting on the Queen Mary 2, we should have been happy to stare at Ottawa half-frozen Rideau Canal for a holiday instead. They never, never refunded that flight; only the second one, the YOW-EWR flight. I consider this a breach of contract and more than a bit of a rip off.