BudgetAir.com
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Will never use again!
Will never use again! Had to request change of flight booking : BAU-879928 to a different date multiple times and was unsuccessful ~4x times on separate occassions, weeks before my flight due to apparently payment not gone through on time. But they did not specify where to make the payment, how much payment to make and payment cutoff time. They just send the email that the change did not go through because of payment. One agent even told me he would send me flight change options with corresponding costs as I have requested but he never did and instead sent the email that my requests for change did not go through because I did not make payment. Customer service was very unhelpful and lacking proper technical knowledge. Last attempt of me trying to change my booking was 52hrs before my flight and their agents insists I cannot change anymore because airline policy says no more changes within 48hrs of flight but I am still doing it ~4hrs before the 48hrs. One of their agents even referred me to talk directly to the airline but when I did I was referred back to them because the flight was booked through an agent who is them! It is very frustrating and stressful booking with them. I had doubts booking with them because of bad reviews but still tried to trust them for the first time and now I am very regretful. I will not do it again.