Greenhouse Stores
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Terrible customer service. Substandard product
Terrible customer service. I spoke to someone who said he was the office manager. He was rude and thoroughly unhelpful. I bought a 8x4 lean to. Far from being simple and easy to erect as it says on the misleading website reviews, you infact need a degree in engineering to build it. If I paid one of their recommended tradespeople to erect it it would be approximately the same cost as the greenhouse - I was quoted £220. I could have bought a full sized standalone green house for this price. The instructions have no words only pictures. No online video / tutorial. They should clearly state it requires a professional to erect it and not falsely claim it’s simplicity. They are misleading consumers. The design is also defective when it comes to attaching it to the wall - it would let in water and cold rendering it completely superfluous to requirements. The product description and photos falsely claim it’s robust and fit for purpose. It is absolutely not. Even if I did pay their recommended tradesperson the quoted £220 to erect it, it’s flimsy and substandard and would never withstand an English winter. And in the absence of a secure fixing to the wall it wouldn’t protect my tender plants anyway. I could not have known all of the above had I not have at least attempted to erect it. Therefore because I had opened the package they wouldn’t allow me to return it. It’s still sitting in my garage! Avoid.