Anaconda Stores
Read all reviews for Anaconda Stores →
Dreadful online service
I live in rural NSW three hours drive from Coffs Harbour which is my nearest store. I recently (5/6/24) ordered a puffer jacket online from Anaconda. It arrived today (11/6/24) and all was well except it was too small so I rang Customer Care to ask to exchange it for a larger size. Apparently this isn't possible online and bearing in mind that I'm a three hour drive from the nearest store I can't physically return it and can only get a refund as this is their 'policy'. Ok, I accept that, but when I asked for a refund they told me it would take 3-4 weeks for them to generate a label which they'd send to me and only then could I return the jacket. Three to four weeks to generate a label and send it to me via email then who knows how much longer to process the return and refund the money? I told the customer service person that I wasn't happy with the delay. She sighed and said 'thanks for using Anaconda'. Well I won't be using them again. I'm cold, I need a warm jacket but apparently 'computer says no'. Ridiculous.