Whitegates Estate Agency Limited
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Received appalling service from the Wakefield branch whilst buying our house...
We had no choice but to go through Whitegates Wakefield given the house we bought was put up through the branch. We were very apprehensive about the process having read all of the negative google & trustpilot reviews. We also had the added nerves being first time buyers and having already been let down on a few other properties throughout our search. Thankfully, we are now happily moved in and have been for a couple of weeks but the journey to get here was disgraceful. The first few calls we made with Whitegates could not have been any more helpful and the estate agent was so lovely to us. It was perfect up until our offer had been accepted by the vendor. At which point onwards, Whitegates would not pick up the phone, they wouldn't return your calls, sometimes they had a voicemail option but most times they didn't, they occasionally responded to emails, and when you managed to get through by phone to chase an email they hadn't responded to (which happened alot) the estate agent would say the email had been 'lost'/ 'missed' somehow, or 'oh, I'm sure I replied to that'. Throughout the process whenever we were able to speak with the estate agents she was extremely rude, very unprofessional, and very happy to brush any questions you had away from them. On some occasions our calls were responded to with the phrase 'what do you want' or a very blunt 'yes'. We were tutted at, we were huffed at, and talked down to alot on more than one phone call. On moving day after attempting to get in touch all morning, we were told we couldn't collect our keys until the following week given they were closing the office at 2pm due to lack of staff (when it should have been closing at 5pm). We were told this at ten to two on a Friday, knowing we lived in York - a 45 minute journey away so we couldn't possibly have made it. We had the days booked off for moving and a moving van booked and paid for so you could understand our frustration having been trying to get in contact for hours that day. To top this off, they had been in possession of the keys since the day before and hadn't bothered to get in touch to let us know we could collect them. After stating how poor we felt this was and expression our frustrations, (as you would but may I add with no foul language, no shouting and no aggression, just pure frustration) we were responded to by 'no, no, no, i'm not having you speak to me like that!'. This was totally unnecessary and completely inappropriate, so I asked for an apology - of course she very rudely refused to apologise and then constantly cut me off from speaking, and I was eventually hung up on. The experience was absolutely appalling and I would not expect this to have been provided by a professional company. I do not know whether it was just me and my partner the estate agent had an issue with but judging from some of the reviews I have read about this branch, many others have had the same experience from what would appear to be the very same employee. I cant speak for the rest of the branches but I would recommend avoiding Whitegates Wakefield. There is so much more I could write but I think you get the idea...