Royal London Mutual Insurance Society Limited
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Review replaced after over and above response to my complaint
What matters most is not when a company gets something wrong, it's how they hold themselves accountable and resolve the situation and in my case Royal London went over and above to resolve my problem. I'm extremely impressed with the way they addressed my query, swiftly investigated, upheld my complaint and looked to compensate me with a generous gift. The reason that I'm giving 4 stars instead of 5 is that their website is still awful