Five Star Properties and Bliss Beach Rentals
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Customer Service needs improvement
There were a few parts of our trip that I felt could have been handled better by the Property Management company. The heat was out on the pool at the house we rented and I know there's nothing they could do to change that, but I just felt their messaging around it wasn't very compassionate to how much that would change our trip, nor did they offer any suggestions to help. For example, I would have loved hem to say hey there are these other pool options in the neighborhood. Something. Additionally, we called and asked for a late check out and were granted permission, only to get an angry call at noon asking why we weren't yet gone. It seems there was a miscommunication on their end, but again it's all about HOW the message is delivered that can make the difference. I work in sales I think respect in business is a key ingredient to making sure we're all happy at the end.