EN
Energy Ombudsman
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No other possible options than to accept or close the case
I had no other option other that accept what Octopus have said or close the case. I did not accept what Octopus said or the Ombudsman have decided because I am being charged for energy charges after I have sold the property and the property is no longer my responsibility. There was no option to add further remarks or raise further queries or concerns unless I raise further remarks with Octopus and then open a new concern with the Ombudsman. This has now resulted in not having the problem resolved but new problems now exist