Urang Property Management Limited
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More communication needed
My property in Camberwell is managed by Urang. I have been pleading with them for a year to get the freeholder to fix a leak in my roof (which is his legal responsibility). In that time, the damage to my property has continued: first with water damage to my walls and possessions, next with mould growing in my bedroom, then damage to the electrical circuits. Urang have just ignored all of that and told me that there isn't money to fix the roof. That's despite the thousands of pounds in service charges I've paid over the years. They ignore the dangers to myself and other residents in my building (structural damage, electrical fire risk, mould) while the freeholder sits idly by. Having said all that the company have had a meeting with me (yesterday) - once they explain and communicate I felt satisfied that things are going forward. The difficulties always seem to be two fold about 1. money and 2. communication. I hope our relationship will improve from this point. I consider myself to be pretty reasonable - if things are properly explained and I can see to some extent things progressing, I am satisfied. It is when I am giving money away and things don't improve and no one picks up the phone or reply's to emails that I become irate.