AD
Adagio Teas
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Unreliable, Won't Resolve Issues
From loyal to unhappy, never-again customer. Paid $84 for tea that 11 days later has not arrived, FedEx says is lost given that it hasn't moved from its location halfway across the country to my state for 4+ days, and FedEx now gives no updated expected delivery date in its tracking. And yet Adagio won't do anything other than tell me to wait and hope my package gets delivered- despite numerous emails to them. Apparently being a loyal customer means nothing to this company. (I've ordered around 16 times before and referred many friends.) Highly dissatisfied. I do not recommend as they are not reliable, do not do anything to resolve issues, and clearly do not value their loyal customers.