Mr. Rooter Plumbing
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I was hopeful going into this…
I was hopeful going into this appointment. I scheduled service for Friday, April 18, between 12:00 PM and 3:00 PM and cleared my calendar to be available. That morning, I received several calls starting around 8:00 AM asking if I could take an earlier appointment — I wasn’t available, so I didn’t answer. I assumed they’d still come during the scheduled window. When I hadn’t heard anything by early afternoon, I ended up calling to check in — only to find out the appointment had been canceled without my knowledge. Later, two technicians were sent out anyway and arrived last minute, around 2:30 PM, staying until nearly 5:00 PM. This disrupted my workday and caused a lot of unnecessary stress. They completed the work — unclogging my bathroom sink and installing a lavatory faucet — but the final cost was $1,100, which felt excessive for the services provided. On top of that, they called my workplace without my permission, which crossed a line for me. The technicians themselves were courteous and efficient, but the lack of communication, the scheduling confusion, and the high price made this a frustrating experience. I hope the company takes this kind of feedback seriously to improve how they handle appointments and customer communication.