Giant Food
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Racist and Horrible
On 9/7/2023 at around 3:30pm, I entered Giant Foods, located at 3521 East-West Highway; Hyattsville, MD 20782 store #0034. Upon entering the store I passed a security guard at the door (black male, early 30s, blue security shirt, about 5'10", black hair, and brown eyes). I walked towards the customer service desk in front of a Giant Food employee (black male, 5'9" brown eyes, black hair, late 20s, black polo shirt with a "security" tag). The giant employee started yelling at me and acousting me. He screamed at me "GET OUT!" I was confused and asked him what was going on? I just walked into the store. He kept screaming "Get Out" and accused me of scamming him. He kept screaming at other employees to get me out. I thought it was a joke and just someone with mental health issues. The security guard at the door came over. I looked at him and asked, "What is going on?" he looked at me bewildered and confused and said, "I don't know, but you just have to leave". I was left bewildered and confused. This is my local Giant that I can walk to and pick up necessities. I was told if I have an issue to contact Headquarters. I walked home and called the Hyattsville Giant at 301-853-3700. I explained what happened to the customer service representative that answered and asked to speak with the General Manager. She transferred me to a male. I told him what had just happened, he stated that a customer service associate recognized me and stated I was a scammer and to contact headquarters if I had an issue. I never scammed Giant and why would I call to complain, if I ever did. I stated this is pure racism and discrimination. If a scamming incident ever happened and a person was identified, as an asian male, it was not me. No proof or evidence was provided. I felt racially profiled, discriminated against, slandered, and assaulted. The male on the phone said: "Sir, you are not being discriminated against," and hung up on me. I contacted Giant Headquarters at 888-469-4426 and reported the issue. I spoke to a customer service representative who stated she was sending an email about the incident to the District Managers. She apologized and stated she was only a representative of Giant Food for feedback. Still bewildered at what had happened to me. I contacted the Hyattsville police and filed a complaint. They took my contact information and went over to the Giant, in which the incident occurred. An officer contacted me 15 minutes after leaving my home and stated that they were told that the General Manager and the Security Guard had already left for the day. Mind you it was 4:30pm and the incident happened an hour prior. The police also stated there were never any reports of scamming incidents reported by the Giant located at 3521 East-West Highway. The police (PVT. L. Queensbury #297) also stated the accusations made no sense. An employee of Giant claimed they did not scream at me. They claimed they had proof (photos/video) of someone with my likeness "skimming/skinning" machines. However, when the officers asked for evidence, the Giant employee was not able to provide photo or video proof. I also asked the officer what "skimming/skinning," meant. He explained it to me. I stated I usually just do self checkout when I go to the Giant and scan my phone to do apple pay or tap my credit card. The officer stated that should not be an issue for "skimming/skinning" accusations. I have plenty of receipts from Giant and transactions on my loyalty card. I would like Giant of Hyattsville to issue an apology to me and provide the name of the employee that accosted me. So I can file a complaint with the Prince George's County Court Commissioner, as advised by the officers. I would also like the employee to be reprimanded and fired for treating a loyal customer with such discrimination and false accusations. The store has plenty of cameras and employees that would have seen and recorded the incident that occured.