Home Trust
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From Micheal As to your email I do remain…
As to your email I do remain unsatisfied and do not except this type of behaviour until we receive an apology from Karen pankratz the matter remains far from closed. 1. This has nothing to do with the declined application you and I both know it. This is just a manipulated scheme. You guys are using to cover up your employee Karen’s behavior, but I will address this because you keep bringing it up Karen declined an application that was unfinished and not completed cause she refused to help me ( proof can be provided ) so now I want an investigation to be done on this as well. 2. Karen’s inappropriate unprofessional misconduct has nothing to do with how to provide information to declined applications, if you read the email I sent, you would know why and not just tell me what your associates in crime Karen pankratz, Dave tett, Cristie Smith and Pierre Martin is telling you to say in order to keep covering this up. 3. I will need an apology from Karen in order to close this matter or I’m going to have to escalate the situation. Because you just proved my point I sent that email on August 5 2023 and you didn’t reply until today September 1 2023. Brian is this how you conduct complaints. Proves and shows how you and your staff at home trust mortgage division is inappropriately acting which we will not tolerate or except. Beside this one and only email from you almost 1 month after I sent my email I have received no communication no email saying there gonna look into this matter and get back to us or this complaint will be taken to the proper department for further review and investigation. You brian ji the complaint manager for the underwriting department which I know shouldn’t be handling this complaint due to the fact it has nothing to do with the underwriting of the mortgage but I know the reason there trying to go this avenue through your department and I will not let it happen and as you telling me to take this up with the home trust customer complaints and appeals office I have emailed them multiple time and no reply. So this will not stop until a proper investigation is conducted and we receive an apology from Karen Pankratz and parties involved!