Home Telecom
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A circus has less clowns!
A circus has less clowns than this company! Avoid at all costs! I was originally with noone who were superb until these jokers took over. Now I get constant disconnects, packet loss and terrible speeds. It has been going on for over a month now is not acceptable especially since I work from home for the public sector. They don't respond to email's (even the complaints email) If you call, you're waiting for 20 minutes for someone to answer and they don't follow up or offer anything useful I've even sent them 30 days notice to resolve this or I'm free to leave contract.....had no response to this Claim it's an issue on my end, yet I've been using the same equipment since noone with no issues. I've done all the troubleshooting under the sun and the logs blatantly suggest it's their end (ONT hangups, ppoe auth errors) This seems to be the only way they respond... EDIT I called again today and was told all they saw on their end was the ethernet dropping.....duh maybe thats because of the constant reboots I need to do on the ONT/router. The tech sounded like he was stoned and not interested in the slightest. He then promised I'd receive an email with engineer dates...guess what? I've had nothing.