TU
TUI Cruises
View company profile →
Second week of our Carribean cruise cancelled by TUI
Second week of our Carribean cruise cancelled on day 6. Very little information whilst on ship. Total lack of leadership and communication. Reception staff left to deal with huge queues of frustrated disappointed guests. We were left to make instant decisions without adequate information. No TUI rep in the hotel allocated to us. We were offered a flight to Manchester and a bus to Glasgow which, all in meant being awake for 30 hours, so unsafe to drive and wholly unacceptable. If you are thinking about ANY holiday with TUI, beware. If things go wrong, they are not interested in assisting. Communication is worse than dire.