Acorn Estate Agents
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Almost 2 Months and still waiting for my money back - Watch out for The Acorn Group
Watch out for The Acorn Group - And not for good reasons I'm afraid. Having moved out of my rented flat in mid-November 2018, I am still awaiting receipt of an accounting error the finance team made. Equally, the service from staff at Acorn prior to check out has been very cold and I am left feeling that I am dealing with an unprofessional organisation. In December, (prior to the standard adjustments upon check out), on three occasions I had to correct the finance team on the funds due back to me, however they had already taken it upon themselves to send the incorrect funds to me and credit the landlord. It is now January 2019 almost a complete 2 months of chasing and no clear deadline as to when I will be credited my funds. They are saying that they have to ask the landlord for the funds back, but won’t take ownership that this is their error or use the funds from the landlords portfolio to credit me. I've never experience this before and welcome hearing from anyone as to how I can get my money back.