Pelican Water
View company profile →
new NS3 salt Free water softener lasts less than a year
I purchased a new NS3 salt Free water softener from Pelican on June 30, of 2020. I just had the plumber out to change the sediment filter. As he always does he checks the water hardness. It came in at 15 grams indicating that the unit was not softening the water. I called customer service(Trouble Ticket: 00040401) and waited nearly twenty minutes before I talked to anyone. I received no satisfaction just that the Calcium and goes through the pipes in a different form and is not responsible for having to replace the cartridge twice at my kitchen faucet, contrary to what the plumber found twice in 8 months on our new delta Faucet. But the biggest issue was the hardness level and all I was offered was a discount on a new system. the 12 year warranty is bogus unless you have a problem in 90 days. This system is touted as taking away the hassle of buying salt yet still softening the water. BS