American Water Resources
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Criminals
I have spent countless hours on the phone with them, and I mean at least 10 hours in the past two weeks. My heating system was making a noise so I placed a claim with AWR online and paid the $50 service fee up front. AWR assigned me to a heating & AC company that doesn't handle electric heating systems, which is what I have. An incredibly rude agent I spoke with about this said he couldn't refund the service fee! Did I mention it was already taken from my account? I called there many more times and thought they were actually going to help me. This particular agent said she would escalate the issue and have the higher ups locate another HVAC provider and transfer the fee to a new company. Two days later, still no provider. I then called again and requested my $50 be refunded and to cancel my heating & cooling coverage as well as being refunded for all the coverage premiums I had paid since mid 2023. She did cancel the coverage and said she processed a service fee refund. Two days later, no money was credited to my account. I called again and an agent told me she could see on my account that it was being refunded and that it takes 7 to 10 business days for it to appear in my checking account. Five or six days later, still nothing. I called again yesterday and an agent told me she saw no refund processed on my AWR account and that she would do it immediately. She placed me on hold for about 40 minutes for this process. Who takes 40 minutes to do a very simple refund??? She said it was taken care of and I'd receive a notification within 24 hours. I tried asking more questions about it and she rushed me off the phone. She also said someone from the management team would contact me regarding my complaint. No one has done so yet. Still no credit to my checking account. They basically lied repeatedly and stole my money. I'll be reporting this incident to the police and the attorney general's office. I have submitted a complaint to the attorney general's office and refuse to spend one more hour on the phone with this company! I already contacted them again last night and still no response! This is clearly a scam and I refuse to be led in the lies your company has told me. Shame on you! I just want my money back and I'm not going to be told more lies by wasting more time on the phone!