Economy Energy
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They dont even deserve 1 star
Please put in exclamation marks where you think appropriate because there are lots in the original message. They dont even deserve 1star. This is a despicable company who should stop trading. They have owed me £73 for over 6 months. The government should take a personal bond from all these cheapshite companies CEOs that take our money then go bust, because this company is going bust. Extract from my final invoice from them and nothing but delaying tactics to pay me what they owe. Note the date July 2018 Bill Period: 22/07/2018 to 24/07/2018 Your Electricity Bill You are on Online Saver Summary Previous Balance £66.74 CR Payments Received £0.00 Balance £66.74 CR New Charges Electricity Charges £6.78 CR Other £0.00 Standing Charges £0.40 Total VAT (5per cent) £0.32 CR Total £6.70 CR Your new account balance £73.44 CR Latest correspondence: To: Customer. Services Cc the CEO suspect address 10:48 Excuse me. You are joking. This debt you owe me has been outstanding for over 6 months. That is unacceptable. I want this accepted as a bona fide complaint. How dare you take until now to reply to my email of 20 December having held onto my money for 6 months. Anyone would think it is 000's of £'s not £74. Absolutely disgusting behaviour and your apology is not accepted. I am registering a small claims with additional costs to be recovered. I strongly suggest you inform your CEO immediately as I am also taking this to the ombudsman and have tried to copy him but email looks highly suspect. Your reputation as the worst company to deal with is exactly right and I will be spreading the word far and wide. PAY ME MY MONEY NOW Lindsey On Monday, 7 January 2019, 10:24:20 GMT, Customer. Services Customer.Services wrote: To Ms Lindsey Dack, I do apologise for the inconvenience and understand your frustration. Unfortunately, I am unable to provide a time frame. However, once the refund has been approved and processed you will receive an email or text message to notify you. Once your refund has been processed it can take 3-5 days from that day to appear in your bank account. Kind Regards, Jonathan --------------------------------------------- Customer Services - Email Team Economy Energy Website giving you more for less (what a joke)