Twigby Mobile
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Clear communication with a competent rep with no atitude
Clear communication with a competent representative with no attitude. Problem with a Samsung phone was actually reported two days ago after I had performed a factory reset to resolve an issue. After numerous attempts, Twigby stated a new SIM card would be sent that takes a couple of days to arrive. In the meanwhile, I implemented a couple other changes and was successful in making a TCL backup phone partially work with the exception of receiving calls since Call Forwarding had been activated during my first call. After the Representative today disabled Call Forwarding, the backup phone worked. Therefore, I am going to perform another factory reset on the Samsung phone which will tell me one of three things: 1) I either made an error performing a factory reset; 2) I may have caused the calling problem by the modifications I made; or 3) The phone is faulty in which case its going to the firing range. Although I have reset and modified many many phones, I can still make a mistake. Twigby was very patient and helpful in assisting me to establish service on a different phone although I may have caused the problem, unless its the phone itself. I do not believe any part of the problem was caused by Twigby. If I do need to replace the Samsung, it will be a non-branded Samsung or Motorola compatible with Twigby that uses the Verizon network. As far as service issues, I have yet to have any with Twigby.