BeSmart Utilities
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Cancelled a policy with this company…
Cancelled a policy with this company and waited 14days for a refund that didn't arrive, I phoned them today to be told that the policy had been cancelled but they hadn't bothered to action the refund and it will take a further 10 days to process, that's unacceptable practise. If I hadn't called today they would have kept the money... easier money than providing breakdown insurance. So be warned, if you use this company and cancel because they don't inform you of changes to your policy, make sure they don't keep your money! Update! Thanks for the reply Adam but if it's not about the profit, why put untrained staff in a front line position. P.S I am still waiting for my refund! Update! Finally got my overdue refund thanks only to an excellent member of staff, Milly was brilliant, sorted very quickly and very professionally. I would proud to have a rep like Milly in my company. Thanks again Milly!