The One Broadband
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Ex Octaplus customer
Wanted a simple no-bells-and-whistle ISP so chose OctaPlus with a 24 month contract but then a bit over a year they offloaded me to The One Broadband, not that I had a choice... First the direct debit was migrated but then it took 2 month for my customer details to be migrated and I have received my login details to put into my own supplied router and it worked but no longer static IP and no longer IPv6. After contacting customer services via email they actually enabled static IP for me but IPv6 remained unreliable at best, now IPv6 stopped working completely despite the address I can see on my router looks valid but is not routing correctly. If only there would be some customer services that can help... Once my contract comes to an end I will be moving to Zen or someone who actually knows what they are doing. Yes, they are a little bit more expensive but having no accessible customer service is not a good balance.