Porter Airlines
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First time with Porter Airline, will also be the last. Don’t recommend.
It is my first time flying with Porter Airline and I’m not impressed my the customer service I’ve received so far. For a start when I first got to the airport I tried to change my checked luggage to a carry on but I was met with bad attitude, they tried charging me for a bundle instead of just making the switch. Which I’ve never had trouble doing with other airlines. Wifi is horrible and so is the food, and there are fewer choices. Once I landed in Toronto for my connecting flight, I made sure to verify with the staff that my luggage would be sent to the other plane and was reassured that it would. Once I landed in Vancouver my luggage was missing. A luggage I could have had with me in the cabin but couldn’t make the change, and not only that. But I’m getting married tomorrow and my dress and everything else is in that luggage. There isn’t any compensation for a missing luggage until 21 days after it’s been lost. Which means I have to postpone my wedding because I got no dress, nothing and it’s costing me thousands of dollars which obviously won’t be paid back to me even though it’s their screw up. Way to go Porter Airline. First time travelling with them, will also be the last.