Travelocity
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I booked and paid for a room through Travelocity/Expedia
I booked and paid for a room through Travelocity/Expedia and tried to cancel the next day. It was very difficult to communicate with anyone at Travelocity/Expedia. The only real option was a chat bot. Travelocity said it was up to the hotel, Marriott. I called the hotel and they said they could do nothing because it was paid through Travelocity. I went back to Travelocity and they again said it was up to the hotel. I just think this horrible customer service. I would consider it a scam. They trick consumers into booking online with advertising that proclaims they have great service and better pricing. I did purchase the travel insurance, but they create a very cumbersome process to follow. Maybe I get my money back that way. I would not recommend to anyone to book anything through Travelocity or Expedia. Go directly to the hotel and airline to make a reservation. They don't care about customers.