EC
Economy Energy
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Very frustrated by unacceptable "customer service"
I write further to my review of 23 October 2018 in response to which Economy Energy suggested I contact them through Web Chat. Having been unable to identify where on Economy Energy's website I can find Web Chat, I have again emailed and called. I was finally told on 1 November that a request had been passed to the finance team for the refund of my overpayment to be processed. Needless to say the funds have still not arrived in my bank account and my emails on the subject are now going unanswered. It has been over six months since I closed my account with Economy Energy. This surely cannot be lawful.