AUTODOC - Denmark
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Wrong part but easy return. Use VIN and OEN when purchasing
I ordered parts using the number plate option. Also paying the extra for easy return option (term eludes me). I also asked Support chat if the parts would fit using the VIN no. Based on that info, I got confirmation it would be a match. However after receiving the parts it was easy to see they did not match. I instead had to purchase more expensive parts from local dealer as my time available was short (planned autoshop timeslot). After contacting Service I got a return label and an apology, even a small coupon for next purchase. The return of parts was easy. In all a good experience despite I did not get to realize the saving of purchasing cheaper parts. For my next purchase I will focus on the VIN and OEN no to make sure parts match my car model and version.