Community Utilities
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Good luck if you're stuck with them...
Community Utilities is an absolute nightmare as a utilities billing provider. We can't even switch companies, but many residents share my frustration. Their billing cycle is entirely random and unreliable. This month, we got our bill 18 days in, and it’s rarely posted before the 5th. We constantly have to chase them for updates, and their communication is atrocious. The payment system is a disaster. We've had numerous issues, and they can't charge the correct amount based on usage. Instead, we're forced to pay upon receipt of invoice and are hit with an extra 5% charge for the privilege. Viewing live usage is impossible, a feature we’ve had in many other properties. Customer service is abysmal. Emails go unanswered for up to 5 working days, and when they do respond, it's often the same copy-and-pasted nonsense. We're not renewing our lease solely due to the appalling service from Community Utilities.