Primo Water
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TERRIBLE SERVICE
Absolutely terrible experience with Primo Water. We cancelled our service after weeks of frustration. Our water machine has been broken, and Primo rescheduled our technician visit over FIVE times since 6/18/25. Every time we called, we were given a different excuse — first it was missing parts, then it was due to “recent company changes”. We were told the machine would be replaced due to a leak, yet nothing was ever resolved. We finally had enough and cancelled our service today. To top it all off, they want to charge us a $50 cancellation fee — despite all the inconvenience being entirely their fault. I asked to speak with a manager and was told the wait time was over an hour. Absolutely unacceptable customer service. Avoid Primo at all costs.