AF
Affinity Water
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Over-charging and appalling customer service.
Waited all morning to get an answer on the chat, but nothing. My bill went from £50 which I thought was too high to £70, I asked neighbours and family and now realise they are paying £25 to £35 a month. This seems ridiculous and there's an obvious error here. There's negligence and a total luck of care and accountability. I started a complaint, and they emailed me it can a take a few weeks. I have been over-paying for years. We'll follow until there's resolution. Appalling service.