JR Cigars
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Let me start my review by saying
Let me start my review by saying, I have been a JR Cigar customer for over a decade. With that said, I was duped into purchasing their flat rate $39.99 annual shipping program. Let me just say, those were the slowest method they could have possibly conceived. After the first year, they asked if I wanted to renew and I let them know under no uncertain terms, NO! Since then, I've been trying to be patient as possible with the orders. The entire year 2020 the excuse was, we're suffering from the pandemic. What's the excuse 2021? Which brings me to today's complaint. I placed an order over 2 weeks ago with expedited shipping, contacted 3 customer service representative oh, one more nonchalant in the next. When calling today, the lady tells me that the box was at my door. I was literally standing at my door. Now I have to do the legwork and track them through USPS. I just wanted to cancel my order, would not let me do it. Again, over 10 years as a customer and thousands of dollars spent. My only advice to you buyer beware! I will be finding another provider for my cigar needs.