Anglian Water
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My gripe has nothing to do with water…
My gripe has nothing to do with water supply but billing. Imagine my surprise when I received a letter from Anglia Water at my address but addressed to someone else. More consternation when I checked my online account to find an update saying "thankyou for letting us know your moving out" excuse me ? The error seems to be a neighbour moving out and the wrong account has been amended. That could have been an inadvertent error on the part of the other household but how is it possible to cancel a direct debit when the name/address/account details do not match up. To give a little credit a phone call sorted this out relatively quickly but this amounts to a serious internal process failure on the part of Anglia Water at the very minimum.