Canadian Tire Financial Services
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My husband and i got a joint card
My husband and i got a joint card. The main card was in his name. My husband was unable to work due to illness and surgery. Our understanding from an aggrement we had was if he was unable to work the payments would be taken over. After 2 months we get a text we were behind. I responded to the text as well as an email explaining the situation and i heard nothing back until the 4th month saying we were behind. So assuming they were not going to honor paying the payments while he was sick or thinking we were misunderstood the agreement we got a loan to pay off the card (which was only 300.) After we paid it off our account was restricted. My husband called in and was told we still owed 10.00 monthly payment on the card and as soon as that was paid it would be reinstated, so i paid it that same day. 2 months later the card was still restricted so my husband called again and said he made the 10.00 payment but the card was still restricted. He was told that his account was closed and he would have to reapply, which he did over the phone and was rejected. When he asked why he was told if he paid the 10.00 his card would be reinstated they said they aren't sure why he was told that but it wasn't true. He has been a credit card customer for years always made payments on time and never got an increase and this is how he was treated. They made him think his card would be reinstated until he paid the rest of the card off then they changed their story. I feel lied to and under valued. I would recommend going to another company.