Heart Internet
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Gone downhill significantly.
Heart has always been reliable in terms outages, but the quality of their website is inexcusable in 2024. it's incredibly slow - and this is the website *of a hosting company*. It's counter-intuitive, buggy and poorly designed; I don't think it's changed in the 10+ years I've been using it. Customer service has always been hard to identify and engage, though when you get their attention there are very good individuals. But I find the whole experience of being a customer of Heart unacceptable. The only reason I haven't left is knowing what a pain it's going to be trying to migrate services somewhere else.